Refund & Return Policy – FORME

Last updated: January 2026

At FORME, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

You have the right to return your order within 14 days of receiving your item.

To be eligible for a return:

The item must be unused, in its original condition and packaging
The item must not show signs of wear or damage
Proof of purchase is required

For hygiene reasons, items that show signs of use cannot be returned.

2. How to Initiate a Return

To start a return, please contact us at:

Email: info@formestructure.com

Include the following in your email:

Your order number
Reason for return
Clear photo(s) of the product (if applicable)

Returns sent without prior approval may not be accepted.

3. Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method
Processing time may take 5–10 business days, depending on your payment provider

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect
Original shipping fees are non-refundable

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at info@formestructure.comwith photo evidence.
We will arrange a replacement or refund at no additional cost.

6. Non-Returnable Items

The following items are non-returnable:

Used products
Items returned after the 14-day return window
Items without original packaging

7. Exchanges

We do not offer direct exchanges.
If you would like a different item, please return your original order and place a new order.

8. Cancellations

Orders can only be canceled within 12 hours of purchase.
Once an order has been processed or shipped, cancellation is no longer possible.

9. Contact Information

For any questions regarding returns or refunds, please contact us at: